CQC Inspection – June 2025
Parry healthcare Wiltshire
Parry Healthcare Wiltshire was inspected by the Care Quality Commission (CQC) on 5 June 2025. The inspection identified areas where improvement was required, particularly in relation to governance systems, record keeping, and oversight processes.
We welcomed the findings of the inspection and took immediate action. A structured quality improvement action plan was implemented to address all areas identified. This plan is actively monitored and forms part of our ongoing commitment to continuous improvement and high-quality care delivery.
Leadership and Oversight
Following the inspection, Vincent Sambo was appointed as Registered Manager for Parry Healthcare Wiltshire. Having previously served as Branch Manager, Vincent brings strong operational insight, governance experience, and clear leadership. He is responsible for overseeing the delivery, monitoring, and long-term sustainability of the action plan, ensuring improvements are embedded across the service.
Our Quality Improvement Actions
Governance and Oversight
• Improved monitoring of visit times and late calls
• Introduction of clock-in integrity monitoring and clear escalation pathways
• Regular audits and management reviews
Risk Assessments and Care Records
• All care plans and risk assessments reviewed, corrected, and signed off
• Systems in place to confirm staff have read and understood risk assessments
Safer Recruitment and Staff Assurance
• Recruitment policy reviewed and strengthened
• Staff files audited to ensure compliance
• Risk assessments completed where references are limited
• Continued monitoring of safer recruitment practices
Reducing Late Visits and Improving Communication
• Rota monitoring systems implemented
• Use of relief and floater carers to reduce delays
• Service users and families informed promptly of any anticipated lateness
• Regular review of lateness reports by management
Learning from Feedback and Complaints
• Complaints and learning log implemented
• Actions reviewed to ensure improvements are sustained
• Feedback used to inform training, systems, and service improvements
Compliance and Information Management
• Central CQC compliance folder established
• Clear ownership of document submission and deadlines
• Improved oversight to ensure timely sharing of information with regulators
Our Commitment
Parry Healthcare Wiltshire is committed to learning, improvement, and accountability. The actions outlined above are already strengthening our service and continue to be reviewed to ensuring lasting improvements. Our focus remains on delivering safe, person-centred, and reliable care that supports people to live with dignity and independence in their own homes.
